India Call Centers (CASE STUDY-15-International/Cultural)
Forbes
2016 By morgan Hartley
https://www.forbes.com/sites/morganhartley/2012/12/16/the-culture-shock-of-indias-call-centers/#721e784072f5
2018/03/07 India Continues To Rank Among Most Corrupt Countries In The World. Ronak D. Desai
https://www.forbes.com/sites/ronakdesai/2018/03/07/india-continues-to-be-one-of-the-most-corrupt-countries-in-the-
world/#35dda21e79c6
Excerpt: The CPI awarded India a score of 40, rendering it the 81st most corrupt country in the world. Ghana, Morocco and
Turkey achieved the same score. While India fell two places in the rankings compared to last year, its score remained the
same. Rather than demonstrating that the country’s corruption worsened over the past year, this likely indicates that other
countries improved their performance relative to India.
Reuters: Callers for dollars: Inside India's scam call centersUS-India Fraud USA ID (12/01/2016)
http://www.reuters.com/article/us-india-fraud-usa-idUSKBN13O2XZ
ARS Technica: Two India based call center employees blew whistle on massive phone scam (2017)
https://arstechnica.com/tech-policy/2017/01/two-india-based-call-center-employees-blew-whistle-on-massive-phone-scam/
PRI: How Philippines crushing indian call center business (ie, accents) (2014)
https://www.pri.org/stories/2014-05-04/how-philippines-crushing-indian-call-center-business
Forbes: Corporate Corruption in India
https://www.forbes.com/sites/riskmap/2014/06/25/indias-corruption-culture-a-dangerous-game-for-
businesses/#a91be5613349
Global Inv Review: DOW: India charge govt officials in DOW chemical case
http://globalinvestigationsreview.com/article/1019327/india-charges-government-officials-in-dow-chemical-case
Water
http://www.in.undp.org/content/india/en/home/ourwork/povertyreduction/successstories/conserving_waterthetraditional
way.html
Women’s Rights and Reformers
http://thediplomat.com/2014/06/indias-shame-womens-rights/
https://www.hrw.org/news/2017/05/05/indian-women-have-right-live-without-fearing-sexual-assault
https://yourstory.com/2016/06/women-social-reformers-india/
http://www.indiavisionfoundation.org/
Human Trafficking
https://www.theguardian.com/world/india+law/human-trafficking
Updates 2020/05/07 India Call Centers moved to Police Factor from River Gold; 06/28/2017
Resources and Input
Policing, Borders, Drugs, Cartels
and System Corruption
Corruption, Call Centers, Pain and Noble Causes
Needless to say, there is a lot more to India than just corrupt and irritating call centers.
This covers just a few aspects of the vast and complex array we tend to lump together as
“India” knowing we are getting just a tiny sliver of the total story.
Gangstalking/Call Centers: Consider the idea that at least some gangstalking in the United
States might be connected to India call centers and related organized crime networks - selling
of personal information, hooking into GPS coordinates using a person’s cell phone, following
texts and phone conversations with family members and others on that phone, perhaps even
linked to India-owned hotel and motel chains and/or staff associated with them, with a mixed
race orientation (ie, HIspanic, Hawaiian and Indian). The gangstalking could include more
esoteric stalking technology. Some of it could be linked to Middle Eastern or other global
terrorism. It is possible people can be targeted and stalked for years once their information
gets in the black system. Several articles below show the “pennies for info” that can go on in
Indian call centers. Also consider a link to credit card companies using call centers in India and
stalking through online website-gleaned information: for example, where and when a client
makes a payment to a credit card being watched by people overseas. Where you are and from
what bank you pay might be information used to stalk, in other words - keeping an eye on
habits and whereabouts can inform people using networks in that area, or to send people in.
Mother Jones
Indian Call Center (07/2011)
http://www.motherjones.com/politics/2011/07/indian-call-center-americanization/
Naked Security
Sophos: Corrupt Call center workers selling your private information for pennies
(03/22/2012)
https://nakedsecurity.sophos.com/2012/03/22/corrupt-call-center-workers-selling-
your-private-information-for-pennies/
IT World:
Forget hackers - Indian call center works may be stealing your financial data
http://www.itworld.com/article/2728144/security/forget-hackers--indian-call-center-
workers-may-be-stealing-your-financial-data.html
New York Times
2017 India call centers fraud americans
https://www.nytimes.com/2017/01/03/world/asia/india-call-centers-fraud-
americans.html?mcubz=1